Soft Skills

 

NAME OF COURSE

COURSE CONTENT

DURATION

PRICE PER LEARNER

Understand and Deal with HIV/AIDS

* What is HIV/AIDS?* What is HIV?* What does AIDS stand for?* Immune System* HIV and your Immune System* How is the HIV passed on from one person to another?* How do you know you've got HIV?* What will happen to your body when you have been infected with the virus?* The bottom-line about HIV and AIDS* People at risk of getting HIV/AIDS* High Risk factors* Why it is dangerous to share or re-use needles or circumcision blades* Sexual High Risk Factors* How a man/woman can protect him/herself against HIV and STD's* How to use condoms* Why it is better to abstain from sex during your period* Having dry sex is risky due to the following ...* Safety measures to take during circumcision* Points of concern* HIV/AIDS testing* Valid reasons to know you are HIV positive in the early stages* Ways in which Clinics test for HIV* The PCR blood test* What the test tells you and what the test does not tell you* Talking to an AIDS Counsellor* How to get a positive attitude fighting HIV/AIDS* Who should you tell about your infection?* Keep your body healthy* Why should an HIV positive person take care of eating properly?* HIV and Pregnancy* The bottom-line on living with HIV.

1 Day

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Basic Business Principles

* Business Structures (Sole traders; partnerships; limited companies; franchises; other forms of ownership); Business Organisation (Organisation charts; Communication in a business); Marketing (Market research; The 4 P's of Marketing; Product Life Cycle); Finance (Sources of Finance; Cash flow forecasts; Profit & Loss accounts; Balance sheets; Ratio analysis); People in Business (Recruitment; Motivation; Leadership styles; Trade Unions; Payment Systems); The Business Environment (Economic problem and opportunity cost; Goods and services; Factors of production; Primary/Secondary/Tertiary production; Government Policy and Business; Laws affecting business; International trade and exchange rates; The Rand and Euro; European Union; African Union;

Other bodies affecting business); Production (Production Methods and specialisation; Stock and Quality Control; Impact of Technology; Costs and break-even; Growth)

1 Day

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Customer Service Excellence

Unit 1: Good customer service; Unit 2: My Customers; Unit 3: Receiving Customers/Visitors; Unit 4: Communicating with Customers; Unit 5: Process a query in order to respond to a customer need; Unit 6: Escalating a call or query; Unit 7: Monitoring Visitor's satisfaction; Unit 8: Steps to improve the level of satisfaction - Coaching Skills; Unit 9: Selling face to face and over the telephone

1 Day

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Time Management

Using task lists to become organised; Setting goals and timeframes to obtain them in; Avoiding Procrastination; The principles of time management; Using Diaries effectively; Prioritising tasks

1 Day

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Financial Sales & Skills

 

NAME OF COURSE

COURSE CONTENT

DURATION

PRICE PER LEARNER

Introduction to Financial Management

Rules of Double Entry / Value added Tax- Rules and regulations / Recording of Transactions into subsidiary books, taking account of VAT / Posting to the General Ledger in accordance with the rules of double entry / Drafting of a Trial Balance / Drafting of an Income Statement / Drafting of a Balance Sheet / Analysing and interpretation of an Income Statement and Balance Sheet

2 Days

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Introduction to Bookkeeping

Bookkeeping concepts: Familiarise yourself with different types of accounts, the double entry system, trial balance, income statement, balance sheet and types of companies / Dealing with Cash, Customers and Suppliers: Understand, practice completing and recording receipts, deposit slips, cheques and EFT payments. Working with the Cashbook, posting journal transactions to the General Ledger. Completing VAT returns. Complete purchase orders and briefly explore customer credit policies / Petty Cash and Customer Processing: This lesson will show you how to work with petty cash, draw accounts as well as petty cash withdrawals, balancing and processing the sales journal / Bank and Stock: This will help you to overview the bank statements, the inventory, the quotation, sales order and fill in a tax invoice / Value Added Tax: This lesson will explain what VAT is, how to register for VAT, how to cancel a registration, and how to do your tax periods.

2 Days

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Conduct Sales

Unit 1: Identify Sales opportunities - identifying clients; identifying client needs; identifying a client's disposable income; using appropriate sales opportunity presentation methodology

Unit 2: Present products and services to prospective customers - present products and services in a manner that grabs the customer's interest; provide accurate information in a conducive manner; explain the features and benefits to the customer; explain the concepts of quantity and quality to the customer

Unit 3: Negotiate the terms and conditions of the sale - identify the items that requires agreement from the customer; reach an agreement that meets the requirements of all parties; formalize the agreement and document it; agree on the terms of sale in line with the law and your company's requirements

Unit 4: How to handle customer objections and concerns - tactfully question the client; relay the customer's objections and concern by making an applicable proposal; refer objections and concern to the relevant person

Unit 4: Closing a sales deal and gaining your customer's commitment - identify the different types of closes; identify a customer's buying signals; confirm the client's willingness to buy; secure future sales with the customer.

1 Day

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